Coordinate and lead employee training programs. Provide ongoing performance monitoring, mentoring, and coaching. Provide subject matter expertise to the team on Federal Housing Administration (FHA) policies and procedures. Assist team in meeting all standards, including quality and service levels. Monitor team performance and address performance issues. Handle customer ph

Leidos is seeking full time Rental Housing Customer Service Representatives at the FHA Resource Center in Albuquerque, NM & Indianapolis, IN. (There is an opportunity for telework after training upon performance and customer approval.) Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single Family Housing in the

Leidos is seeking full time & part time Mortgage Servicing Professionals at the FHA Resource Center in Albuquerque, NM & Indianapolis, IN. (There is an opportunity for telework after training upon performance and customer approval.) Our Leidos Mortgage Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single Family Housing

Leidos is seeking full time & part time Mortgage Origination Professionals at the FHA Resource Center in Albuquerque, NM & Indianapolis, IN. (There is an opportunity for telework after training upon performance and customer approval.) Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single Family Housing in thei

Leidos is seeking full time Customer Service Representatives at our FHA Resource Centers in Albuquerque, NM & Indianapolis, IN. Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all. As a C

Our Leidos team is looking for a Workforce Management Analyst to support the US Department of Housing and Urban Development (HUD), Office of Single Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all. Location Onsite office in Indianapolis, IN with 2 days of telework from 11 30 am 8 00 pm ET As a Workfo

At Leidos , we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide

Respond to incoming calls, emails, and tickets in a professional and timely manner. Provide technical support and troubleshooting for services and systems. Assist subscribers, as well as consumers who utilize the system and services. Document and track all interactions in the help desk ticketing system accurately and in a timely manner. Transcribe consumer telemarketing c