Summary
Evaluates and assesses current market conditions and implements marketing/sales strategic plans for private pay
product lines to drive private pay census. Collaborates with Sales team to meet deadlines, goals and adhere to
company policies and procedures. Supports the profitable growth through referral and sales activities within all
service lines for assigned campus to exceed daily census goals to reach full occupancy.
Duties and Responsibilities
1. Implements, organizes and directs the sales programs for the health campus in conjunction with Company
policies and procedures.
2. Supports achievement of established occupancy goals for assigned campus/cluster to reach full occupancy.
3. Executes sales process and the conversion to move-in percentages resulting in overall census with a focus on
private pay.
4. Generates admissions through referral partnerships and advancing the inquiry sales process through followup and closing to achieve daily/weekly/monthly expectations in partnership with the Community Services
Representative (CSR) and Executive Director as evident through use of the CRM system. Ensure 10 call outs
per day and daily use of CRM to drive sales.
5. Responsible for ensuring that inquiry management tools are used as working toolsfor all private pay inquiries.
Accurately maintains all data to allow for analysis and trend review to drive business decisions.
6. Responds to all referral and inquiries properly, timely, and with appropriate follow-up. Participates with the
leadership/back-up team to handle inquiries/referrals timely including CRM Management.
7. Supports welcoming new customer standards and communicates to campus team members related to movein activities (i.e. welcome gift, move in communication and process, move in paperwork).
8. Assists with competitive analysis collecting and coordinating data, as required and requested.
9. Demonstrates expertise and execution in Trilogy Service Standards (our service separators).
10. Ensuring campus is tour ready including back up team resources, tour path, model room, first impressions,
and tour stations. Executes tours as part primary team
11. Provides hands on training support to campus back up teams on inquiry and tour etiquette and inquiry
management using Relationship Sales techniques.
12. Flexibility to work peak hours for sales and outreach event traffic.
13. Ensure data integrity with sales process, CRM data and census reconciliation to support Zero lost revenue
days.
14. Participates in mystery shops and ongoing sales training
15. Participates in planning and execution of events to grow target lead base
Knowledge, Skills and Abilities
Knowledge of:
Skills in:
Ability to:
Qualifications:
* Bachelor's degree in marketing or business from an accredited college or university.
Experience:
Careers close to home and your heart
Since our founding in 1997, we've been making long-term care better for our residents and more rewarding for our team members. We're a Fortune Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work. If you're looking for a place that embraces you for who you are, helps you achieve your full potential, and makes working hard feel less like hard work, then look no further than Trilogy.