Amazing Opportunity and Great Place to Work!

Our Story

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

Our Values.

Champion People - be empathetic and help create a place where everyone belongs.

Grow with purpose - be inspired by our higher calling of improving lives.

Be Alight - act with integrity, be real and empower others.


It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

About the Role

Leave of Absence (LOA) Administration is an exciting optional service offered to clients in Puerto Rico. The team provides administrative and transactional support services for employees' leave of absence requests.

Responsibilities

* Answering LOA calls as their primary task and makes RTW calls.

* Processing LOA assistant conducts outbound follow-up calls and handles after-hours voicemail messages. During each call, they employ active listening, probing, play-back, and style-matching techniques to assess customer requirements.

* Sends leave request emails to supervisors/HR/OHS

* Monitoring account mailbox and faxes for new leaves entry in LOA system, LOA extensions. Generate leave policy kits and assign cases to applicable LOA client specialist.

* Entering data and update information of cases in the system for LOA Client Specialist call backs

* Managing 3- point contact partial process collect new medical release forms, send MRF to medical office. Contact medical office administator to coordinate case management and support update activity reports.

* Processing LOA assistant will support the Client Specialist by tracking cases and carrying out HRIS transactions. This includes Advice to Pay and Leave Status Feeds. Assist with administrative projects, such as updating employment statuses, using format.

* Collaborating with the LOA team to enhance service delivery efficiency and quality. This involves implementing improved automation, streamlining processes, quality initiatives, and enhancing online reference tools.

Requirements

* Able to process leave requests through full knowledge of the absence management cycle. Case Management System, client specifics and relevant laws. Able to prioritize urgent case support.

* Develop within the role includes strengthening existing competencies. Leveraging skills across client teams and taking on new opportunities.

* Able to facilitate warm transfers to the client's disability vendor and initiate claims . Ensure smooth information transfer and handle confidential issues.

* Able to work with LOA Client Specialist and disability Vendors

* Need to support LOA Client Specialists by providing accurate information. Ensure quality leave case management and document inquiries and leave initiations concisely, requiring effective written communication skills.

* Possess diploma High School is a must, college or bachelor's.

* Possess computer knowledge.

* Able to communicate in English and Spanish.

* Experience or knowledge in Leave of Absence. Exceptional communication and customer service skills to interact effectively with external disability vendors.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

Maximum :

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit:

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.