The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Job Objective:

The Transitional Housing Ambassador Program Case Manager ensures the orderly provision of Transitional Housing Ambassador Program services to all clients in residence. Follows the progress of assigned clients to ensure they are completing their goals through the recovery program. Assists with ensuring the safety of all clients while collaboration with Security, Outpatient Services and the THAP team. Coordinates the delivery and monitors all services provided internally or externally for the client. Acts as a liaison with community resources for client needs. Develops individualized treatment service plan for assigned clients. In a collaborative environment with the counselor and other HLC staff, develops appropriate addictions treatment goals. Monitors client's progress, documents progress of goals and all contract with clients. Interact with clients and provide a listening ear and respond empathetically to client needs without counseling. The Transitional Housing Ambassador Program Case Manager serves to ensure the Mission of The Salvation Army is effectively carried out.

What You Will Do:

• Develops case management plan for each client who is willing to participate in the case management process. Case plan to include but not limited to the following areas:
  • Housing
  • Employment and Job Readiness
  • Legal Services
  • Personal Finance
  • Public Assistance
  • Health, including Medical and Mental Health
  • Tuberculosis, HIV, Communicable Disease Screening
  • Child Care, Prenatal Care, including immunization for children
  • Parenting
  • Transportation
  • Material and Financial Assistance
  • Enhancement of Family Function
  • Spiritual Concerns
  • Veterans' Benefits

• Functions as a liaison on behalf of the client with other agencies; functions as advocate for clients of the Center as needed
• Maintains records and keeps statistical reports as required by The Salvation Army and other contractual or funding entities
• Assists in maintaining a structed environment for clients
• Coordinates, manages, and monitors individualized service plan
• Provides support, encouragement, and compassion to clients as needed
• Assures clients transportation as needed and appropriate
• Performs client terminations in cases of dangerous or threatening behaviors
• Adheres to the policy and procedures of The Salvation Army Harbor Light Center
• Serves on Safety Committee provide feedback to Transitional Housing Ambassador Program Staff
• Serves on Transitional Housing Ambassador Program Committee
• Coordinates, manages, and monitors client phase requirements
• Conducts urine drug screens for clients according to policy and procedure
• Provide support, encouragement, and compassion to client as they work toward achieving their goals. Provide guidance while expecting client self-responsibility
• Coordinates daily activities of the residential ambassador
• Maintains client confidentiality of all client information according to Federal, State and The Salvation Army standards, policies, and procedures
• Attends multi-disciplinary staffing, departmental and staff meetings, as scheduled. Participate in planned in-service training as well as other training as directed
• Maintains attendance in accordance with agency guidelines

• Other tasks as assigned by leadership

Minimum Qualifications: The requirements listed below are representative of the minimal education, experience, skills, and/or abilities required for this position.

Education: Bachelor's degree in Human Services with a minimum of 2 years providing direct services or High School Diploma with 5 years minimum of direct service. Additional job training and certifications will be required.

Background Checks: Position requires a background check to be completed. Findings may disqualify an individual for this position

Experience: Minimum of 2-5 years direct services

Certifications: Certified by ICAADA or any other additions certifying body expected. National Certified Peer Recovery Support Specialist or Recovery Coach Certification required or must be obtained within the first 90 days of hire. Must have a valid driver's license and maintain The Salvation Army Driver's qualification standard; must complete Safe From Harm training within the first 90 days of employment.

Skills/Abilities:

• Able to speak, write and understand English in a manner sufficient for effective communication with leadership, field personnel, and clientele
• Computer proficiency with Microsoft products and ability to learn electronic reporting systems
• Bilingual and able to read, write and speak Spanish preferred.

Supervisory Responsibility: No supervisory responsibilities

The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.

Physical Requirements Include:

• If in recovery, two years of emotional and mental stability
• Good speaking, hearing and vision ability, and excellent manual dexterity
• Lifting, pulling and pushing of materials up to 25 pounds
• May require bending, squatting, walking
• May require standing for extended periods

Travel: Position may be required to attend court hearings or external training opportunities. Transporting clients may also be required.

Working Conditions: Work is performed in a typical office environment; Full-time position; may require some weekend and evening work

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

Indiana Division

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