Founded by former healthcare executive Amy Brown, Authenticx makes it possible for healthcare organizations to have a single source of conversational data, creating powerful and immersive customer insight analysis that inform business decisions.

After spending two decades working in a variety of settings across the healthcare and insurance spaces – from small companies to publicly traded enterprises — Amy saw firsthand both the opportunity and, oftentimes, the missed opportunity that healthcare organizations had.

As the COO of a health insurance company, she knew that Operations housed the customer interaction data that could help grow revenue, and improve profitability by elevating the voice and insights of the customer.

The challenge: there was no systematic way to pull those insights.

In 2018 Authenticx was founded. By taking recorded customer interactions that are already occurring—calls, emails, or chats—and using AI and natural language processing, we discern insights from those conversations to reveal meaningful information for all parts of the healthcare enterprise so they can make better business decisions. Read the full Authenticx story here.

Authenticx is on a mission to help humans understand humans.

Careers at Authenticx

We’re on a mission to help humans understand humans. We strive each day to do great work and are always looking for new Authentizens to help us make a positive impact.

Culture & Values
Our culture is built on a foundation of teamwork and support. Our values drive each decision we make, standing as our guide for how we treat each other and our clients. These beliefs are the heart of the company culture and define what it means to work at Authenticx.

1. Authenticity
2. Courage
3. Have Fun