Affordable Housing Industry Associate

Please note that this is a fully remote position. The candidate's base location is flexible. However, the position requires up to 50% travel.  

SUMMARY: Quadel is the premier provider of technical assistance, management, training, and consulting services to the affordable housing industry.  Our client base includes Public Housing Authorities (PHAs), federal agencies, state, and local governments, as well as private sector providers.  Clients rely upon Quadel's team of experienced professionals to provide information, services, and products that comply with regulatory requirements and represent state-of-the-art industry best practices.  

Associates at Quadel work closely with our experienced consultants in fast-paced, dynamic environments.  They frequently manage multiple projects simultaneously, contributing to various aspects of client engagements.  This role often requires travel to client sites for meetings, presentations, data collection, or fieldwork, reflecting the hands-on approach we take in serving our clients.

Flexibility is essential, as the nature of the work may require extended hours, especially when project deadlines approach or when client meetings occur across different time zones.  This entry-level role offers a unique opportunity to gain valuable industry experience, develop essential skills, and make a significant impact on client organizations by performing some or all of the activities described below. 

DUTIES AND RESPONSIBILITIES: 

• Assessments and Compliance Reviews.  Evaluate policies, procedures, business processes, and organizational structure, documenting current conditions and developing recommendations.
• Data Analysis.  Collect, interpret, and analyze qualitative and quantitative data to extract actionable insights that inform strategic decision-making processes.
• Report Preparation and Presentation.  Prepare detailed reports outlining findings and recommendations, and present findings to clients clearly and concisely.
• Client Relationship Management.  Communicate with clients to understand their needs, gather relevant information, and provide regular updates on project progress.
• Project Support and Execution. Assist in the implementation of new policies and methods of operation through the development of written products, technology solutions, and staff training and/or directly performing work activities on the client’s behalf.
• Develop Proposals and Applications.  Assist with proposal responses and formal bid applications and participate in Quadel’s marketing efforts.
• Research/Knowledge Management. Responsible for staying current on legislative, regulatory, and industry developments for assigned areas and serving as a subject matter resource for other Quadel staff and clients in those assigned areas.  Assist in the development and updating of Quadel’s model policies, protocols, systems, and tools to ensure compliance. This could include tech integration and coordination with IT teams.
• Coordination/Management. Help plan, organize, and supervise projects to make sure they finish on time and stay within budget. Work with the team, lead tasks, and keep track of project progress, budgets, and deadlines. Keep an eye on potential risks.
• Collaboration and Oversight.   Bring creativity and energy to work groups to achieve goals and meet deadlines.  Work closely with team members to maintain a consistent and effective approach to client projects, enhancing the quality of solutions proposed.

QUALIFICATIONS

• Bachelor’s Degree required.
• At least three (3) years’ work experience preferably in affordable housing or another field that demonstrates operational and/or consulting experience in a regulatory environment.
• Demonstrated experience in producing high-quality written work products.
• Demonstrated proficiency in Microsoft Office including Word, Excel, and PowerPoint.
• Excellent written, interpersonal, and oral communication skills, including the ability to adjust communications and products for different purposes and audiences.
• Interest in and ability to master regulatory requirements, industry practices, technology solutions, and client relationships in assigned business areas.
• Ability to collect and analyze data and arrive at reasonable and substantiated conclusions. 

• Ability to work both independently and as an integral part of a team in a fast-paced environment.
• Ability to multitask while maintaining high-quality results.
• Ability to work on multiple projects with multiple managers and to work hours as needed to meet deadlines.
• Interest and ability to travel for both short-term (days) and extended (weeks) periods.

• Problem-Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds Quadel’s organizational values.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

• Occasionally required to stand
• Occasionally required to walk
• Frequently required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• Continually utilize visual acuity to operate equipment, read
  technical information, and/or use a keyboard
• Occasionally/required to lift/push/carry items less than 25 pounds/ up to 25 pounds/ up to 50 pounds/ more than 50 pounds

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABLED

Quadel is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.